All orders are shipped out within 1-3 days of purchase. *Business Days Only, only applied for ready stock items (made to order items have variable processing time)
Cherish & Co has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
DELIVERY METHODS
We utilise Australia Post and Sendle. You can also collect your order from our Home Studio address for free.
Australia Post Express Deliveries (Shipping Cut-Off 4pm NSW Time) **** Excludes public holidays.
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping on Australian orders over $65 (Except for bulky and fragile items such as magnetic gift boxes, mugs, etc)
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
LOST/MISSING PACKAGES
Cherish & Co are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
INTERNATIONAL SHIPPING & CUSTOMS
We currently only ship within Australia and New Zealand.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.